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How much is the credit that you are currently getting on Form 2441 line 11?

Do you have an amount ($5,000?) in box 10 of your W-2? If you do, then one of the questions that you come to after you enter your W-2 asks whether you have a Flexible Spending Account (FSA) for child care. If you answer Yes, it asks whether you had any money left in the account at the end of the year. See the screen shot below. The amount that you enter there will go to Form 2441 line 14.

If you do not have an amount in box 10 of your W-2, and you did not carry over any money from 2020 or 2021, then you cannot enter anything on Form 2441 line 14.

The tag below your question says that you are using TurboTax Online. Is that true, or are you using the CD/Download TurboTax software?