I HAVE USED TURBO TAX FOR OVER 20 YEARS, HAVE ALWAYS
BEEN VERY PLEASED, HELPFUL, ACCURATE AND EASY TO USE
BUT, THE LAST FILING FOR YEAR ENDING 2022, I RAN INTO, A
PROBLEM, WHICH WAS NOT RELATED TO MY FILINGS AND
CAUSED ME SUBSTANTIAL ADDITIONAL COSTS BEYOND MY
TAX AMOUNTS DUE.
PROBLEM:
READY TO EFILE, IMPUT ALL INFO NEEDED, CREDIT CARD
NUMBER, EXPIRY DATE, SECURITY CODE,
HIT EFILE BUTTON
SENT ME BACK TO THREE QUESTIONS
FOREIGN EARNINGS FOR MY THREE SOURCES OF INCOME
WANTED TO IDENTIFY, COUNTRY, COUNTRY ZIP CODE’…
I HAD NO EARNING FROM FOREIGN, COULD NOT ANSWER
QUESTION, THUS, NOT ABLE TO HIT EFILE BUTTON…
I HAD TO RESORT TO PROFESSIONAL HELP (COSTING ME
A FEE)
EFILE WAS SENT, RECEIVED CONFIRMING ACCEPTED
MONTH LATER RECEIVED NOTICE FROM IRS, STATING NON
PAYMENT OF TAXES DUE (LATE FEE+INTEREST)
FOLLOWING WEEK RECEIVED SAME NOTIFICATION FROM
STATE OF VIRGINIA. (LATE FEE+INTEREST)
EVEN KNOWING ALL INFO REQUIRED FOR CHARGING TO
A CREDIT CARD HAD BEEN INPUT.
TOTAL ADDITIONAL COSTS FOR PROFESSONAL HELP
WAS OVER $900.00 DOLLARS.
IF I ENCOUNTER THE SAME PROBLEM IN NEXT YEAR FILING
I CAN NO LONGER USE TURBO TAX A SIMPLE OPTION TO
AVOID THIS HAPPENING AGAIN, IS A BUTTON
(“DOES NOT APPLY”)
CAN I BE ASSURED I WILL NOT ENCOUNTER THE SAME
PROBLEM ON FUTURE TURBO TAX FILING SYSTEM.
THE COURTESY OF A REPLY WOULD BE WELCOMED
THANK YOU
ROBERT S [email removed]
[address removed] [phone number removed]
[address removed] DATE: AUG 21 2023
