19 August 2023
Thank you DoninDA for your helpful reply. I followed you instructions and everything was restored.
FYI, Turbotax began to inform users early on that there was a problem but never followed up with a fix in
progress and, accordingly, reinstall and go from there. Never did Turbotax ever disclose the real reason
for the software outage lasting many weeks. Having used Turbotax since 1985 each and every year,
I am now very disappointed that their Technical Operations Branch left users hanging for so long
without progress updates to correct the software usage. I may try a new company tax software
package for my 2023 return because of this issue. In summary, TurboTax let me down BIGTIME.
R/ Kurt Merkling
