Hi, Sticman,
I am sorry to hear that happened and it would not have happened with most experts. My suggestion is to reach back out, using the live expert button in the app (if available to you) and call again if not. Start out by explaining to the expert that the last one cut you off and you want to make sure that you will get resolution. Ask for your case # right off the bat. If you get cut off again, call back and ask for a a manager call back.
Intuit employs some amazing people, that I am proud to work with. However, you can get a dud anywhere. Be persistent. The next person will hopefully get you there.
Best,
Karen
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