Are you using TurboTax Online or the CD/Download TurboTax software? The tag below your question says that you are using TurboTax Online. If that's correct, there is nothing you have to transfer. When you use TurboTax Online, nothing is saved on your own computer. You can sign in to your TurboTax Online account from any computer. What happens when you try to sign in using the web browser on your new laptop?
If you are actually using the CD/Download TurboTax software, what exactly does "unable to load" mean? Did you install TurboTax on your new laptop? Can you start the TurboTax program? At what point do you run into a problem? What exactly doesn't work? If you get an error message, what is the exact complete message?
