Get your taxes done using TurboTax

Thank you for your input! I understand that folks have more than one mortgage but I am curious as to:

1) How it duplicated in the first place when I most certainly did not enter information twice and I did not transfer anything from last year’s form. 

2) Why their system wouldn’t catch a duplicate in the EXACT same amount with the EXACT same banking information.

3) Why are they sending this via email and not through a formal letter in the mail? This email was actually in my spam folder…

 

I am wondering if TurboTax had a system glitch as I’ve seen people report in previous years. I’m curious enough to contact a tax professional for guidance on this.