So sorry you've had this difficulty with Support. I'm not a TurboTax employee; I'm a user like you.
I'm a bit confused about your 2018 return. You began your return in the Free Edition and don't know how to upgrade to the Self-Employed Edition? See instructions below.
https://ttlc.intuit.com/questions/1913284-how-do-i-upgrade-or-switch-to-a-higher-version-of-turbotax...
I don't have the expertise to answer a question about evicted renters. I'll see if I can ask for assistance from other SuperUsers.
*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
