@fionamber
This is a five-year-old discussion and I don’t know what kind of payment plan you are talking about.
If you owe federal taxes and can’t pay the balance, you can request an installment payment plan from the IRS by applying directly online at the IRS website. There is a nonrefundable application fee, but you will usually get your approval immediately. TurboTax may have removed the option to request a payment plan from inside TurboTax. Even if the option is available, you should still use the direct IRS website, because applying for a IRS payment plan through a third-party has higher application fees, and takes longer to get approved.
If you are requesting a payment plan to pay your TurboTax fees, I am not aware that there are any regular such arrangements. You may be able to make special arrangements by talking to customer support, but they are not required to honor your request. When you agreed to use the program, you agreed to pay the fees, and if you couldn’t pay the TurboTax fees, you had the option of using a different tax preparation method.
