I wish what you wrote was possible. You are well informed on TT, so I hope you have the next steps.
I am able to access my wife's TT account without any issues. The "Your tax returns and documents" section at the bottom displays the filed years and the available downloads for each selected year.
Despite my attempts to start a new tax return or select different options, I continue to receive the same message. This situation leaves me feeling trapped because I didn't want to pay TT twice for the same service and it also restricts our access to my wife's files.
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Download your past TurboTax returns
Looks like you didn't file with us last year or you filed using a TurboTax product that doesn't include access to prior-year returns.
To download your prior-year TurboTax returns, just get started with your 2020 tax return in the TurboTax product that's right for you.
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