Previous tax returns won't download after using husband's account to file jointly

My wife's previous tax returns are held hostage and won't download because she didn't pay for TurboTax in subsequent years with her old account when we paid to file jointly with my TurboTax.  It's her files and she should have unlimited access.  Also, you should be responsible and create a merge process for status changes like married or whatever.  Shame on TurboTax.