As one of those people who works for Intuit solving customer problems, I can assure you that there are lots of people waiting for your calls who can help resolve your issues. Whether it is a small issue or a complex issue, we will stay on the phone for as long as it takes to get you a solution. The experts are highly trained and work very hard to get you the accurate answers in a timely manner. During tax season, we often work 12-16 hours a day. Many of us are CPA's, or EA's and we have decades of experience. All we ask is a nominal upcharge for access to the expert support. Once you agree to that upcharge, you will have free access to our experts for the entire tax year. You are likely not getting put through to an expert because you are not agreeing to be upgraded to the Live service. You are not even charged for it before you are connected to us. You only pay if you do eventually file your return. I hope this helps you find the value in the services provided by the hard working crew of professional who await your and other's calls each tax season.
