No one on this board can see your account or authorize a refund, we are all volunteers.
If you are trying to install Turbotax on a computer managed by an organization (work, for example), Turbotax is not responsible for the security policies and restrictions they might put in place.
Did you maybe file with Turbotax online (the web site) by mistake, even though you purchased the desktop version? Turbotax online has no way to charge you anything unless you enter your credit card number or have it on file. If you bought your desktop copy from another retailer, there is no reason for Turbotax to have your credit card number.
Also, when using the desktop version, even if you are using a version that includes "1 Free State*", that free state is preparation only, there is an additional fee for e-filing the state return (the asterisk is doing some work there).
If you purchased the desktop program on CD and then filed online by mistake, you can use the 60 day money back guarantee to get a refund for the CD version, instead of trying to refund the online charge.
