If you have not cleared Cache as suggested by @JosephS1 then log out, and follow the link below to clear the Cache:
How to clear your Cache
Once you clear Cache, log into your TurboTax account and continue your return preparation.
If you want to manually enter your W-2 info, we make it easy for you.
- From Tax Home, open or continue your return
- In the search bar, search for W-2
- Select the Jump to link at the top of the search results
- At the Let's get your W-2 info screen, select Work on my W-2 and Continue
- If you land on the Here’s your W-2 info screen, select Add another W-2
- When asked to enter your employer's EIN, leave this section blank and Continue
- On the next screen, select Type it in myself and Continue
- Follow the instructions on the next screens to manually enter your W-2 info
See the link below for additional information:
How do I manually enter W-2
@rosebudztwinz
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