One thing you might want to try is logging out of TurboTax. Bring up a Chrome screen to Clear Cookies and Cache. The easiest way to do this is to click on the 3 dots at the top right of the Chrome screen, click on clear browsing data, have the time range show all time and the checkmarks in the 3 boxes immediately below.
Once that process is complete, log back in to TurboTax and see if that clears the issue. If it does not and you have the paper copies of what you are trying to import I suggest you enter manually to be certain that all information is entered.
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