I was charged for Federal Deluxe when I should not have been. If you review the file, I filed a 1040SR only - with a 1099 R - which should have been covered as part of the "Basic" (free) federal filing service. I also filed for state and understand that I needed to pay for that. However, again, I was charged for Federal Deluxe. I did not recognize that this happened until the payment for services was completed. Now your customer service rep tells me that it is your "policy" not to refund payments for online services once they have been processed. I fail to understand why you are refusing to refund the overcharge. Please verify if in fact I can expect NOT to be refunded the charge resulting from YOUR error.
