Hi Critter-3. I have done this already numerous times. The result is always the same. I ask for an "agent" or "representative". The automated system tells me that before it can connect me, it needs further specification. I genuinely try to do that. I've used simple language. The system either responds that it doesn't understand, and asks again, or it offers a password reset and disconnects me. Either way, I never wind up getting in touch with an actual human person.
