I encountered a serious bug in TurboTax involving my taking a deduction for my daughter, whose return showed that someone else was taking her as a deduction (We did it right - TurboTax software was wrong.)
As a result, our returns (state and federal) were rejected when we submitted them, and it was necessary to print the returns, sign, and mail them to the IRS and the California FTB. We spent a *long* time messaging back and forth over two days with the TurboTax Support people on Twitter. They agreed that it was a TurboTax problem and advised us to mail in our return.
When we used the online form to request a refund, our request was rejected because we had "already used TurboTax to file our taxes." That's quite a lame excuse, considering that my refund request made it clear that we were unable to have our return accepted because of this bug. It's not as if Intuit can't afford to act like decent human beings and refund the money we spent for faulty software. They are, in fact, violating their own commitment to offer a refund.
The package with the software offers a money-back guarantee. "If you're not satisfied with your TurboTax software purchase, simply go to refundrequest,intuit.com and provide your product license code along with a dated receipt...for a full refund." But Intuit does not honor its own offer. Caveat emptor! (Let the buyer beware.)
