As the subject says I have been unable to process my return and tech support is ZERO help. I am getting the dreaded "We are sorry, we are having trouble authorizing your credit card. Please verify your billing address, card number and CVV and try again."when trying to file a joint return including state. Things I have done to troubleshoot
- Cleared all cookies and storage.
- Tried Chrome, Firefox, Edge, Safari, and TurboTax app on a total of 7 devices
- Completely uninstalled and readded all browsers
- All addresses on my account and returns match to the letter
- Tried the 123 Main Street workaround
- Tried using gibberish for billing address
- 3 separate tech support calls, not calling again with the wait being well over an hour at this point
I am out of things to try and my last support call "got disconnected" (hung up on me) after an hour of troubleshooting. Pretty close to cancelling everything Intuit I have including QuickBooks which I use for my business. Not worth the headache and awful tech support but fingers crossed a unicorn can help me here.
