With the new tax laws everyone now uses a Form 1040 starting in 2018. There is no Form 1040A anymore. You used the term 1040A, but you likely were referring to "Free Edition". The most likely cause for an upgrade from Free Edition is one of the new Schedules 1-6.
In an Answer below I'll tell you about the 2 free products. If you can't use the regular Free Edition, you may qualify for the TurboTax Free File Edition, which has no form limitations, no fees, and no upgrades as long as you meet just one qualification to use it.
Yes, TurboTax Support is closed this time of night. Hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern)
