On my previous account I was using the Deluxe edition in previous years due to oil investment. I was unable to select the free version as I was only given the Deluxe edition with the wording stating it was free to start or other paid editions. I tried to follow the online instructions to clear my data and start over, but the problem was the free edition was not an option to choose. I had to create a new username and password in order to receive the free version. Needless to say, I had not noticed this until this year and could have used the free version for the last four years. The free version should always be a separate option. Choosing the Deluxe option with the wording of it being free is misleading as it will still charge you for Deluxe even when you are filing a simple return. I tried several times using the different information given in the online help. The Online version needs to be updated to include the Free option for return users as life changes and the previous years version may not be the best fit for the new year. Now I have two accounts as it was the only way I could use the Free edition.
Thank you!
