After spending an hour on the phone with them, the rep directed me to the Account Recovery form. I told her it wouldn't work because it requires different email addresses.
She told me to put the first address in ALL CAPS. What???
After submitting they account recovery form "successfully" by using the same email address twice (and putting the first one in upper case), I got an email that said
"During our review we found your account was inactive and were unable to process a change;however we are unable to process a reactivation without a direct phone contact to our Customer Care team."
OK, so I'm being sent in circles. I called back just now and another rep submitted a ticket to their "security" team. I'm supposed to get an email shortly with instructions on how to proceed, and it's supposedly a different process.
