"Deactivated accounts can only be reactivated by customer support"
What is the purpose of the account recovery page then? My account was also deactivated for no known reason and I cannot access my Advantage download. The account recovery page requires me to enter an old email / new email address - I AM NOT CHANGING MY EMAIL ADDRESS!! I appears that the account recovery page is really just an email address change page!
What in the world? Taxes due on Monday and I cannot access my account. I came here to find answers, it sounds like customer support is the only option at this point?
