Yeah and I get that. Long waits are to be expected at this point. I would have been willing to accept that if this weren’t part of a more extended story stemming from an original problem TurboTax hadn’t been able to solve over several hours and several escalations to supervisors the day prior. I was IN their process and then effectively left pretty stranded listening to a 30 second hold music clip - for hours and hours...no end in sight. 😃 It’s funny ... now.
My real frustration that prompted the original post was my lack of options to get BACK in contact with them AFTER they dropped the ball on continuing to work on my problem. The fact that they provide no options at all (not even an email that I could find at the time) for folks who have been left in limbo by their team is the real problem. Hopefully they view these boards and maybe make some adjustments in the future.
Water under the bridge now. Taxes done and submitted. Woohoo!
