thanks all. It took sitting on hold for another 30 minutes (somewhere around 3 hours total on hold ... in addition to a couple dropped calls ... and the failed 8am call back) but a separate, new phone call finally did get me a human. All of the employees I’ve spoken to have been friendly and worked to be helpful. This just reflects poorly on TurboTax and their customer support ***system*** more than anything else.
In the end my original issue wasn’t exactly resolved but it did “go away”.
Thanks at least for the moral[e] support here. 😃
