I'm ready to submit my returns. Turbo tax asked my to login to my account. I did but Turbo tax wouldn't accept my password. After several attempts, I changed my password and was still locked out. I'm to seconds away from completing my taxes. This is very frustrating.
I've be a Turbo tax customer for many years. But now, not being able to get help when I need it, I can't and have to write this email, not knowing when my issue will be resolved.
After this episode I don't know if I continue using Turbo tax in the future. That would be a loss for both of us.
Paul Baum
[phone number removed]
