I tried both, with no success.
The first rep I talked to was able to get me one step further, to being able to enter the license code before not being able to get any further, but ended the call then.
The second rep didn't even get to that point before ending the call.
I went to Costco and bought another copy of Premier, but when I tried to install and run it, I ran into the same problem with the spinning dots.
Is it possible the problem is that so many people are trying to connect to the TurboTax servers now that's the problem? Sometimes when I install (I've been through the uninstall/reinstall cycle many times), I have to try multiple times to download the updates, or sometimes the updates fail, but I've always been able to eventually complete the updates. When I get to the activate stage, sometimes I've been able to enter the license code, then the next time, without having changed anything, I can't get to that point.
I'm wondering if I should just file an extension, and try again after April 18 when, presumably, many fewer people will be trying to connect to the TurboTax servers.
If not, any suggestions for other tax prep software? If I can't activate TurboTax, I'll need something else. I've been using TurboTax for about 30 years, so I haven't been keeping up with other options.
