I finally got a resolution on this problem. I was able to have someone call me from Turbo Tax call me and walk me through it. As I remember, there were only two options - pay for Audit Defense with your credit card, or with your refund. That seems like you are being forced into purchasing Audit Defense. But the person who helped on the phone walked me through it and I got it resolved. TT definitely needs to change how they do this. They also need to make it easier to get in touch with someone to help you, rather than these canned solutions/answers to questions. I don't even remember how I finally got in touch with a live person, but when I did, she was very helpful.
