As hard as it is to connect with a live person, its even harder to connect with someone as positive, helpful and professional as Jacqueita. After 4 days of automated systems disconnecting, my frustration was building. Thankfully, my issue was resolved with one of the most pleasant associates I have dealt with in a long time. Please reach out to her and let her know her efforts are appreciated. With the decrease in the level of competent employees, Turbo Tax should know that their product is well represented with Jacqueitq.
