I just called to speak to someone. Someone picked up all I heard was kids crying and screaming. Then 2 minutes later a lady said she needed to make a call

I called I filed my taxes and the IRS has not received my information on my state tax.  It's for $593. I can not file any place.  Need to know where my refund is at? I had to send in for my federal since you never requested for my insurance.  Call me back at xxx-xxx-xxxx