I'm also encoutering the same issue. Has there been any resolution to this? Also contacted IDnotify and all they said on April 12th was, "We apologize for the inconvenience; however, we are unable to further assist with your request. To receive the best assistance possible for your request, please contact TurboTax directly at 888-777-3066."
It is really frustrating to know that we are paying for something individually and not getting the service we were advertised. I think this needs to be escalated.
