I would like to report a bug I encountered this year. TT help desk could not help with my situation or direct me to someone/department that can I can report this to.
I used desktop TurboTax for Home & Business to file my 2022 taxes. My W-2 was uploaded from ADP and all of the entries in all of the W-2 boxes in my Turbotax forms is identical to the one I received from my employers.
I entered all of the requisite information and had no errors on Federal or state tax review and I e-filed my 1040 and my state forms in February. I received a 12C letter from the IRS requesting more information. When I was gathering the requested information I discovered that TurboTax made a transcription error and it had inserted my W-2 box 5 (Medicare wages/tips) information into line 1a of my 1040. This resulted in incorrect values in lines 1z, 9, 11, 15, 16, 18, 22, 24, 34, and 35a. This mistake miscalculated the final Federal tax on my income--instead of receiving a refund that the TurboTax program calculated, I owe an unknown additional amount in Federal taxes.
Have been using TurboTax for almost 30 years and have never encountered this before. Agent at TT call center was unable to assist. Am waiting to hear back from the IRS return reject team for final tax amount owed.
Would it be possible for someone to look over my info and figure out what went wrong? Am wondering if this affected other people as well.
Thank you in advance.
