Get your taxes done using TurboTax

Sure,

 

(a) your own immigration status -- ( US citizen / GreenCard / work visa);

    (a) U.S. Citizen

(b) entry visa of your mother ( non-working ? ) and the sponsor of your mother's GreenCard application

   (b) Mother entered on B1/B2 Visa. I am the green card sponsor. 

(c) if you or your spouse is not a citizen of USA, then citizen of which country?  Is your mother citizen of the same country?

   (c) Mother is citizen of India.

(d) does your mother have any US sourced income and/or foreign income ( and if foreign then from which country?  Pension ? ) ?

   (d) Mother has limited overseas income from her investments in native country. 

I ask these , rather intrusive questions because I don't understand why the  IRS TAC person told you , your mother is not eligible for ITIN  ( unless she is saying that it is because she will  shortly be eligible for SSN )

    -- Yes, I am perplexed as well on why he would not accept her application for ITIN.  Would appreciate your response.