I was overcharged $209 for "TurboTax" premium and they are now refusing to give me a refund. I was filing my taxes and accidentally signed up for Premium. I asked TurboTax customer service to downgrade me, to which I was told:
TurboTax Customer Support: Justin E
I just finished the process. You should receive an email with a voucher code to downgrade your version of turbotax.
During checkout - I submitted this "voucher code", and it told me "voucher code accepted". When I went to checkout and place the order, the final cost wasn't visible anywhere. I then asked customer service AGAIN if this was correct, shouldn't i be able to see the cost before I checkout?
Victor N.
Let's continue through, where we add our card information. The code looks like it was accepted we will be able to check on the receipt. I don't know why its not updating for you on that screen there.
I was explicitly told to pay anyways. The portal charged me the full premium plan amount. Now in addition to the $1500 in taxes I owe, TurboTax is trying to steal another $209 from its customer.
