I found this post when searching for "Unable to load last year's file". I have the same problem, but I still have the TurboTax software installed for EVERY year from 2012 through 2021, on my Mac. I also have EVERY year's .TAX or .TAX2019, .tax2020, .tax2021, etc. file. Each year the import from the past year works flawlessly. This year there is some sort of a bug. It just does NOT work. I have restarted the software to no avail. It shows some of the older files, but not the recent couple of years. I called tech support and waited for 45 minutes. A guy answered the call and then I spent 15 minutes on hold while he tried to get a supervisor to help him. (He had no idea how to help me AT ALL - only through a supervisor.) Then he somehow disconnected our call!!! I called back and am waiting again to get help.
I have never had a SINGLE ISSUE with TurboTax in 20+ years!! Until today.
