I purchased the STANDARD Turbo Tax with a license code. I downloaded and entered my information. I password protected my file but when I try to retrieve it, it says the password is incorrect. When I asked how to access my password protected file it says to 'Select Forgot Password in the password request pop-up to answer a security question' (which I did put in when I saved the file). However, when I try to login there is no area where 'Forgot Password' show up. When I go to FILE in the program, the password is greyed out so I cannot access it there either. I am at a loss as to what to do.
Can I delete my file and restart using the same License Code? HELP SOS HELP please and thanks.
