Thanks DoninGA. I did visit the local TAC office initially to file for my Mother's ITIN Number. They took me in after an hour of delay from the appointment time. It was about 10 minutes before the office was supposed to close. The person who interacted with me was in a hurry and initially suggested i reschedule the appointment. When i insisted that my mother's health does not permit venturing out, he punched in some answers in his computer and generated a report that he interpreted as the my mother cannot apply for an ITIN.
Are there any escalation paths for within IRS for such situations. I simply want to make sure that someone can confirm over the phone or otherwise that my mom is eligible for applying for an ITIN so that she is not turned away again.
