Sorry that this is not really helpful but this was my problem as well. It asked for password, etc. and locked up forcing program shutdown. I refuse to pay TT for tech help that should not be necessary and probably not helpful. If they were interested in fixing the problem, they would update the software in the first place. Rather than spending hours on phone with Schwab and scrolling through these posts, I entered manually.
I tried a different software one year only to find that, despite confirmations, my taxes were not electronically filed.
