I was able to find a solution on my own, and am posting it here in case it will help anyone else. I did not need a 1099-R form, but a combined 1099-DIV and 1099-INT from a non-retirement account. I was trying to log in using Fidelity Net Benefits, as that's the only site and account I've ever used with Fidelity. On a whim, I tried logging in to Fidelity. The desktop TurboTax required me to setup an Intuit account in order to try this import. (This is very scary from a security perspective -- I do not want to be giving my passwords to Inuit, nor do I feel I should need an intermediary between the app and Fidelity.)
But after signing in to Fidelity on a separate website (not sure if this mattered by I did it anyway), then trying to import from Fidelity (not Fidelity Net Benefits), then signing into an Inuit account in TurboTax desktop software, it then opened a new browser window and imported my Fidelity 1099-DIV and 1099-INT.
This is still a terrible bug. The application gave me NO INFORMATION to figure out what I was doing wrong or how to fix it. Neither did calling customer support help.
