I called the number and it sent me irrelevant info in a text that had nothing to do with what I was asking. It's apparent you have a problem with Bank of America due to all the complaints I'm reading, so why not let everyone if there is a fix or not instead of sending us to a support line that isn't helpful. I'm assuming the fix is what I've been doing every year....I have to do it myself. I won't buy your product again and I'm also going to post this on Twitter so others are aware and don't waste their time/money.
