I am very disappointed in Turbo Tax at this time. I had sent a message online, also placed a call, sat on hold for 35 minutes and still had not talked to a live person. Was routed somewhere that did not get an answer to the question I had. I am feeling like Turbo Tax is a great product, but has gone backwards in customer service. I also am questioning why the price to file turbo tax for a student only having to upgrade to Deluxe because of frontline worker pay is having to pay more in fees than I did with multiple deductions and multiple schedules to file. Please advise on how she could get a discounted rate? Is there a student rate or anything?
