I have been misdirected and had to go back and re-submit data, the same data, and get a different outcome. Would try to upsell me and I said no, so I had to refill/review in the same exact form I did a second time, then get asked again if I want to upgrade before they let me move on. They were literally sued for being complicated and pushing for upgrade and they are still doing it. Last time I use TurboTax. Lastly I cannot find a feedback/complain option so I am posting on community.
