I am so glad to hear that.
I had an issue and had to call, and we spent probably a half hour before finding that something was filled out "No" when it should have been "Yes". And of course the expert implied it was my fault. But a lot of this has to do with how one enters information. I always go through what I'll call the "interview" and go through everything (not "choose what to work on"). I was never asked if I wanted to calculate an exclusion or not. But the form had "no" checked, and so I could not get turbotax to calculate my exclusion percentage on a sale of home. It simply took my numbers, did a calculation, and and then did nothing with percentage. To me, that is a Turbotax problem. Their "interview" does not ask all the questions on a form. In the future, I will go straight to forms and look at each line and make sure things are checked that should be, and not checked when they shouldn't be, before calling for help. Seems to me, this problem between the "interview" and the forms has been a long time issue. For years after I finished the interview and had turbotax check for errors, inevitably the review would find lines on forms that needed "correction." I am getting less and less enthralled with this product the more I use it (and the more expensive it is to purchase).
