I am trying to download the state return so I can complete the state return and file both the federal and state returns. The app stops responding when I click on Download. This is a known issue. TurboTax told me to contact Amazon for support because that is where I purchased the software. Unbelievable! I spent 41 minutes with TurboTax first tier support on Saturday and 1 hour/45 minutes with first tier support this morning. No one would help the support rep. My request for support escalation was denied. I’ve never experienced a company refusing to provide support for it’s product like TurboTax. It is a total failure for TurboTax. I’ve used TurboTax for more than 20 years. No more. They lost me as a future customer today.
