JosephS1
Expert Alumni

Get your taxes done using TurboTax

Please clarify and expand on your question.  I have tried to duplicate your situation in TurboTax Business without success.  Is the problem you are encountering coming from an import from Quickbooks perhaps?  Please let us know what version of TurboTax you are using so we can explore the problem you are having further.  If you would like, you can send us a token of your return and we can look at what you have entered.  The token provides us with a sanitized version of your return and entries that does not show any personally identifiable information but allows us to go step by step to see what you have entered.  The steps to follow for this are below:

  1. Switch to interview mode in TurboTax
  2. Go to any screen except the Welcome screen
  3. From the menu, select:
    • Online if you are on a PC
    • Help if you are on a Mac
  4. Select Send Tax File to Agent
    • You will be notified that all personally identifiable information (PII) is being removed
  5. Note and best to write down the seven-digit token number that appears
    • Relay this token number to us
  6. In the pop-up, select Send to save a copy to your computer.

 

Once we receive this, we should be able to look closer at the issue you are having and hopefully come to a resolution.

 

@Shaw 1958 

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