I appreciated all the help I received from TT Specialists I talked to several times. I gave them high marks for their patience, No doubt my total hours your records show for the total time I was logged in to your system were due to my error, so I apologize belatedly. I even mentioned to one of them that my records were probably showing up in red ink! Your records on my 2021 return should indicate that a supervisor had to complete them. When he did them, I knew they were incomplete because they gave me two large refunds when I usually I had expected. I always (deliberatively) had expected debits, so I was not surprised when I had large 'underpaid estimated penalties' this year. Sincerely, Paul R
