This is but one of several glitches in their application and logic.
I could not get all the information I inputted for doing my taxes myself to when I signed up for Turbo to do them.
I was erroneously sent email that I had quit the option for their completion of taxes. I had not. Then the expert who originally contacted me did not the release the file or call me back. I had to actually quit their professional services, then sign up again in order to get help.
Completed taxes in 2 hours after resigning and was promised a call back in 1 hour after quality check. Never received the call. Quality check I suppose needs quality check. And for this service I am paying?
