Get your taxes done using TurboTax

I am not sure what fixes you have tried but below are some suggestions:

1. Delete W-2 following the steps below:

In TurboTax Online or CD/Download:

1. Open or continue your return
2. From the menu, select Search and type-in W-2
3. Select the Jump to link in the search results
4. On the Your W-2 info so far screen, select Edit next to the W-2 you want to change
5. Select the trash can Delete icon to delete the W-2

In the TurboTax mobile app:

1. Open or continue your return
2. Select Wages & Income
3. Select Review/Edit
4. Select Job (W-2)
5. Select Review to edit the W-2
6. Select the three-dot icon and select Delete

2. If you are not successful in deleting your W2s as indicated, then use the Tools feature as follows:

1. Log in and open your return
2. Click Tax Tools from the left side of the screen
3. Select Tools from the drop-down menu
4. Click the Delete a Form hyperlink click to delete form W-2 from the list

Once it is deleted, log out of TurboTax and  clear the Cache before logging back into your TurboTax:

Click below and follow the steps:

Clear Cache

Then reenter your W-2s exactly as indicated on the Forms: 

1. Open (continue) your return if you don't already have it open
2. Search for W-2 and select the Jump to link in the search results
3. On the Your W-2 info so far screen, select Add another W-2
4. Enter the information from the new W-2 on the following screens

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