Hello CarussaM - Employee TurboTax Specialist,
While I understand the the advice (etiquette of) checking back in the thread for workarounds (of sorts) the bottom line is (unless I missed it) TurboTax has yet to provide a solution or even a projected resolution date. In over 35 years of both professional and personal PC use (yes I used pc's even before there were 'luggables') I have NEVER encountered activation/licensing problems like TT has.
To restore my desktop to last year's hardware config I'd have to remove and reconfigure memory, remove and replace the ssd drive with the old and failing hdd. Same for the laptop except the hdd was in better shape. And then, I'd need to figure which of my backup drives I was using and which of (in a check book box of thumb drives) was in use. Retrieving the prior hardware configurations simply is not an option.
In essence, TT almost seems to trying to make the activation/licensing a PEBCAK error/problem. That is incorrect, you know it, and I know it. TT's lack of regard for the value of its users' time, particularly in stressful and unpleasant season of taxes is, in my estimate, unforgivable.
Would you please be so kind as to find out if, and when, TT is going provide a more reliable activation/licensing key? Your assistance would be greatly appreciated by both the users who are complaining on this forum as well as the thousands who curse TT and suffer in silence. At one time I could recommend TT, now, let's just say not so much. Sorry.
