Question; are you using a different computer than last year, vs. this year? The reason I ask is, I couldn't transfer either 4 years ago. I bought a new computer. The IP Address was different for the new computer, so I had to input all info. again myself--since then I've been able to get the transfers. If Turbo can't see last years', it won't happen. Also, if your a first time user of Turbo, you're going to input everything in as well.
Hoping this helped!
