Thank you for your input Cynthiad66.
I have cleared history/cache/cookies for Google Chrome and then restarted. The problem persisted where it would say on Chrome that the link between Chase and TurboTax was a success and then on the TurboTax screen, it would get the loading icon and then TurboTax would crash. (This is exactly what was happening before).
I also tried this import via Microsoft Edge and received the same problem.
Are there any other remedies for this issue?
